At hh89, your personal data is handled with the same level of care and discretion we bring to every aspect of the platform. This Privacy Policy explains in full what data we collect, how we use it, who we share it with, and the rights you hold over your own information.
Six core principles that govern how hh89 handles your personal data — every day, on every device, across every interaction on the platform.
hh89 uses industry-standard TLS encryption for all data in transit and AES-256 encryption for data at rest. Your financial and identity information is protected at every layer of our infrastructure.
hh89 follows strict data minimisation principles. We only collect personal information that is genuinely necessary for account operation, identity verification, payments, and legal compliance — nothing more.
hh89 does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data will never be used to serve you advertisements from companies outside the hh89 platform.
Promotional communications from hh89 — including bonus alerts, deposit match offers, and PSL betting updates — are only sent to players who have explicitly opted in to receive them. You can withdraw consent at any time.
You have the right to access the personal data hh89 holds about you, request corrections, and in certain circumstances request its deletion. Requests can be submitted any time via our support team.
hh89 retains personal data only for as long as it is required for its stated purpose or as mandated by applicable law. Account data is deleted or anonymised within a defined period following account closure.
hh89 ("we", "us", "our", "the Company") is committed to protecting the privacy and personal data of every player who registers and engages with the hh89 platform accessible at hh89.club (the "Platform"). This Privacy Policy sets out in plain, legally precise terms exactly what personal information hh89 collects, the purposes for which it is processed, the legal grounds on which that processing rests, and the rights available to you as a data subject.
This Privacy Policy applies to all players based in Pakistan and to any individual, regardless of location, who accesses the hh89 Platform or interacts with hh89's customer support team. It covers the hh89 website, any mobile-optimised interfaces, and all associated services including cricket betting, live dealer casino games, slot games, crash games, and the hh89 VIP loyalty programme.
By registering an Account on hh89, making a deposit via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or USDT, or by simply browsing the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
Important Notice: This Privacy Policy should be read alongside the hh89 Terms & Conditions, which together form the complete legal agreement between you and hh89. If you do not agree with any part of this Privacy Policy, please discontinue use of the Platform immediately and contact us to close your Account.
For the purposes of applicable data protection law, hh89 acts as the data controller in respect of all personal data collected through the Platform. As data controller, hh89 is responsible for determining the purposes for which, and the means by which, your personal data is processed.
hh89 operates under international licensing standards applicable to online gaming operators. Our data protection practices are aligned with globally recognised principles of transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
Data Controller Contact: If you have any questions specifically relating to data protection or the exercise of your data rights, you may contact hh89's data protection contact point by emailing [email protected] with the subject line "Data Protection Enquiry". All such requests are handled in strict confidence and separately from general customer support queries.
hh89 collects personal data through several channels: directly from you during registration and Account management, automatically through your use of the Platform, and in limited circumstances from third-party verification and fraud prevention partners. The categories of personal data we collect are set out below.
3.1 Registration and Identity Data
3.2 Financial and Transaction Data
3.3 Technical and Usage Data
3.4 Communications Data
Sensitive Data: hh89 does not intentionally collect special categories of sensitive personal data (such as health information, political opinions, or religious beliefs) except where strictly required by law. CNIC information is collected solely for the purpose of identity verification in compliance with anti-money laundering obligations and is handled with the highest level of data protection controls.
3.5 Summary of Data Categories
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, CNIC, date of birth, photo ID | Directly from you |
| Contact Data | Email, mobile number, address | Directly from you |
| Financial Data | JazzCash/EasyPaisa details, bank info, transaction history | Directly from you; payment processors |
| Technical Data | IP address, device ID, browser type, session logs | Automatically via Platform |
| Usage Data | Betting history, game sessions, page visits | Automatically via Platform |
| Communications Data | Support chat transcripts, email history | Directly from you |
| Marketing Preferences | Opt-in status, notification settings | Directly from you |
hh89 uses the personal data it collects strictly for the purposes described in this Privacy Policy. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which hh89 processes your personal data are as follows:
hh89 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity in question:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Age and identity verification (KYC) | Legal obligation; performance of contract |
| Processing deposits and withdrawals | Performance of contract |
| Fraud prevention and AML screening | Legal obligation; legitimate interests |
| Customer support and dispute resolution | Performance of contract; legitimate interests |
| Responsible gaming monitoring | Legal obligation; legitimate interests |
| Platform analytics and improvement | Legitimate interests |
| Marketing communications | Consent |
| Compliance with regulatory requests | Legal obligation |
Where hh89 relies on legitimate interests as a legal basis for processing, we have assessed that those interests are not overridden by your fundamental rights and freedoms, having regard to the nature of the data involved and the reasonable expectations of our players.
hh89 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We share your personal data only in the limited circumstances described below, and always subject to appropriate contractual data protection obligations:
Data Processing Agreements: All third-party service providers with whom hh89 shares personal data are required to execute Data Processing Agreements (DPAs) that bind them to process your data only for the specific purposes authorised by hh89 and in accordance with applicable data protection standards.
hh89 uses cookies and similar tracking technologies on the Platform to deliver a functional, personalised, and secure gaming experience. A cookie is a small text file placed on your device by a website you visit. Cookies help us recognise your device on repeat visits, maintain your session state, and understand how players navigate the Platform.
hh89 uses the following categories of cookies:
hh89 does not use third-party advertising cookies or cross-site tracking cookies that serve advertisements from external networks.
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the hh89 Platform and may prevent you from logging in or accessing your Account balance. Full details of the cookies in use on the Platform are available on request from our support team.
hh89 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any applicable legal, regulatory, accounting, or reporting requirements. The retention periods applicable to each category of data are set out below:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of Account + 5 years post-closure | AML regulatory obligation |
| Financial transaction records | 7 years from transaction date | Tax and financial regulation compliance |
| KYC documents (CNIC, proof of address) | 5 years post-Account closure | AML and identity fraud prevention |
| Betting and gaming activity logs | 3 years post-Account closure | Dispute resolution; regulatory audit |
| Customer support communications | 2 years from last interaction | Dispute resolution; quality assurance |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
| Technical and session logs | 12 months from collection | Security and fraud monitoring |
Following the expiry of the applicable retention period, hh89 will securely delete or anonymise your personal data such that it can no longer be attributed to you as an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.
Where hh89 is required to retain data beyond the standard retention period due to an ongoing legal dispute, regulatory investigation, or law enforcement request, data will be retained for the duration of that process and deleted promptly upon its conclusion.
Subject to applicable law and certain limited exceptions, you have the following rights in respect of the personal data that hh89 holds about you. To exercise any of these rights, please contact hh89's support team via live chat or by email at [email protected] with the subject line "Data Rights Request".
You may request a copy of all personal data hh89 holds about you. We will provide this within 30 days of receiving a valid request.
If any personal data hh89 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
In certain circumstances you may request the deletion of your personal data. Note that legal retention obligations may limit the scope of erasure requests.
You may request that hh89 restrict the processing of your personal data in specific circumstances, for example while a data accuracy dispute is being resolved.
You may request a machine-readable copy of the personal data you provided to hh89, for the purpose of transmitting it to another service provider.
You may object to the processing of your personal data where hh89 relies on legitimate interests as the legal basis, or where data is used for direct marketing purposes.
Response Timeframe: hh89 will acknowledge all data rights requests within 72 hours and provide a substantive response within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case hh89 will notify you of the extension and the reason for it. hh89 reserves the right to verify your identity before processing any data rights request to prevent unauthorised access to a third party's personal data.
hh89 has implemented a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Notwithstanding these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, hh89 will notify affected players as soon as reasonably practicable and will take all appropriate remedial steps without delay.
You are also responsible for maintaining the security of your own Account. Please ensure you use a strong, unique password for your hh89 Account, do not share your login credentials with any other person, and contact hh89 support immediately if you suspect that your Account has been accessed without your authorisation.
hh89 primarily processes and stores personal data within secure data centre facilities. However, as an internationally operating platform, certain personal data may be transferred to, stored, or processed by third-party service providers located outside Pakistan — for example, identity verification partners, fraud detection services, or game technology providers operating from other jurisdictions.
Where such international transfers of personal data occur, hh89 takes appropriate steps to ensure that your data receives an equivalent level of protection to that which it would receive in its country of origin. These steps include:
By using the hh89 Platform, you acknowledge that your personal data may be transferred internationally as described in this section, subject always to the safeguards described above.
hh89 is an online casino and sports betting platform that is strictly operated for adults. hh89 does not permit any individual under the age of 21 years to register an Account, access real-money gaming features, or use the Platform in any capacity.
hh89 does not knowingly collect personal data from individuals under the age of 21. If hh89 becomes aware that personal data has been provided by or on behalf of an individual who has not attained the minimum age of 21, hh89 will:
During the Account registration process, hh89 requires all applicants to confirm via a declaration that they are aged 21 or above. hh89 further validates age as part of the mandatory KYC verification process, which requires submission of a valid CNIC or passport clearly showing the applicant's date of birth. Accounts that fail age verification are closed and any associated funds are returned.
If you have reason to believe that a minor has registered an Account on hh89, please contact us immediately at [email protected] so that we may investigate and take appropriate action without delay.
hh89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or regulation, or improvements to the hh89 Platform. The revised Privacy Policy will be published on this page with an updated "Last Updated" date at the top of the document.
Where changes to this Privacy Policy are material — meaning they significantly affect the nature of the data we collect, the purposes for which we use it, or the rights available to you — hh89 will provide advance notice to registered players via email or via a prominent notice on the Platform at least 14 days before the revised policy takes effect.
Your continued use of the hh89 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the Platform and contact hh89 to close your Account before the effective date of the revised policy.
Policy Version History: hh89 maintains an internal version history of this Privacy Policy. If you wish to access a prior version of this document for reference purposes, please submit a request to [email protected] and we will provide the requested version within 5 business days.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which hh89 processes your personal data, please do not hesitate to get in touch with us. Our data protection team is available to assist you through the following channels:
hh89 is committed to resolving all privacy-related queries and complaints promptly, fairly, and in good faith. We aim to acknowledge all enquiries within 72 hours and to provide a substantive response within 14 business days. Where a complaint cannot be resolved to your satisfaction through our internal process, you may have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction.
This Privacy Policy was last reviewed and approved by hh89's compliance team on 1 January 2026 and supersedes all previous versions of the hh89 Privacy Policy.
Your personal data is in safe hands. hh89 combines VIP-grade security with full transparency so you can focus on what matters — enjoying cricket betting, live casino, and premium slots with complete peace of mind.
21+ only | Play Responsibly | hh89 is strictly for adults aged 21 and above